Returns & Exchanges
Not happy with your order? We make it simple to start a return or exchange — use our returns portal below or manage it directly from your customer account.
How to Start a Return or Exchange
- Click the link above to access our returns portal, or log in to your customer account and select the order you'd like to return.
- Follow the prompts to submit your return request.
Once your request is submitted, we'll review it and send you next steps within 2 business days.
Return Eligibility
- Items must be returned within 15 days of delivery (unused, in original condition and packaging, with proof of purchase).
- The following items are not eligible for return: Final Sale items, perishable or consumable goods (flour, food ingredients, etc.), hygienic or food-contact items once opened, sale items, gift cards, and custom or personalized orders.
Refunds
Once your return is received and inspected, approved refunds are processed to your original payment method within 10 business days.
European Union Customers — Right of Withdrawal
If your order was shipped to the EU, you have the right to cancel or return within 14 days of delivery of the last item, for any reason. You may also cancel before your order is fulfilled. Return shipping costs are your responsibility. No restocking fee applies to EU right of withdrawal returns.
To exercise your right, use the returns portal or contact us at returns@sourdoughkitchen.shop.
Our Policies
For full details, please review our store policies:
- Return & Refund Policy — Full return and exchange terms for all customers
- Shipping Policy — Delivery times, carriers, and shipping rates
- Terms of Service — General terms governing your purchase
- Privacy Policy — How we handle your personal data
- Contact Information — How to reach us
Questions?
Reach out anytime at returns@sourdoughkitchen.shop — we're happy to help.
Simple and Transparent Return Process
Our returns & exchanges policy is designed to make shopping with confidence easier. If you receive an item that does not meet your expectations, we provide a clear process to help you request a return or exchange. We aim to keep the experience straightforward, fair, and fast. Before submitting a request, please review the item's condition and ensure it meets the eligibility requirements. Items must usually be unused, in original packaging, and accompanied by proof of purchase. Following these steps helps us process your request without delay and ensures a smoother resolution for your order.
When an Exchange May Be the Best Option
In many cases, an exchange can be the simplest solution if you need a different size, color, or style. Our returns & exchanges process gives you the flexibility to choose the option that works best for your needs. Exchanges are subject to product availability, so we recommend acting quickly if you want a replacement item. If the original item is no longer available, our team can help you review other options, depending on the situation. We believe customers should have a hassle-free way to fix order issues while still enjoying a smooth and reliable shopping experience.
How to Start Your Request
To begin a return or exchange, contact our support team with your order details and the reason for your request. This helps us review your case and provide the right instructions. In most situations, you will receive guidance on how to package and send the item back securely. Please include all original accessories, tags, or documentation when required. Once we receive and inspect the item, we will confirm the next steps. Our goal is to handle every request efficiently and professionally so you can feel supported throughout the entire process, from initial contact to final resolution.
Helpful Tips Before You Submit
Before starting a returns & exchanges request, take a moment to check the item carefully and review the policy details. This can save time and help prevent delays. Make sure the product is eligible, as some items may have special restrictions based on hygiene, customization, or final sale status. It is also a good idea to keep your order confirmation and shipping information handy. If you are unsure whether your item qualifies, reach out to customer support for clarification. We are here to provide clear answers and help you choose the best solution for your order with confidence.