If you wish to withdraw from your order, you have the right to do so within 14 days of receiving your goods — no reason required. Simply complete and return the form below.
Understanding the EU right of withdrawal
Please send the completed form to: returns@sourdoughkitchen.shop
What the right of withdrawal means
The right of withdrawal gives EU consumers a simple way to cancel certain purchases made online, by phone, or through other distance sales channels. In most cases, buyers have 14 days to change their mind and return the product or cancel the service without giving a reason. This protection is designed to build trust in digital shopping and cross-border trade. It helps people make safer buying decisions when they cannot inspect goods in person before ordering. For businesses, clear withdrawal terms also improve transparency and reduce customer disputes.
When the withdrawal period starts
The 14-day withdrawal period usually begins the day after the consumer receives the goods. For service contracts, it often starts the day the contract is signed. If a seller fails to inform the buyer about the right of withdrawal, the cancellation window may be extended under EU rules. This makes accurate pre-contract information essential. Sellers should clearly explain how customers can withdraw, where to send notices, and who pays return costs. Consumers should also check whether the purchase falls under any legal exceptions, such as custom-made goods or sealed items that cannot be returned once opened.
How consumers can exercise the right
To use the right of withdrawal, consumers should notify the seller within the allowed time, usually in writing by email, online form, or letter. The notice should include key order details and a clear statement that the buyer wants to withdraw from the contract. After that, the goods must often be returned within 14 days, unless the seller offers to collect them. Refunds normally include the original purchase price and standard delivery costs, but not extra charges for premium shipping. Sellers may wait to refund until they receive the goods back or proof of return.
Why compliance matters for businesses
For businesses, respecting the right of withdrawal is not only a legal duty but also a trust-building customer service practice. Clear policies, easy-to-find withdrawal forms, and fast refund handling can reduce complaints and improve brand reputation. Non-compliance may lead to consumer claims, payment disputes, and regulatory action. Companies selling across the EU should review their checkout pages, terms and conditions, and return workflows to ensure they match local and EU consumer protection rules. A well-managed withdrawal process can also lower friction in online sales and encourage more confident purchases from first-time buyers.
