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Sourdough Kitchen — Return & Exchange Policy

We accept returns and exchanges for items purchased from Sourdough Kitchen. Return windows vary by region:

Return Windows by Region:

• United States & Canada: 30 days from delivery

• European Union: 30 days from delivery (see EU Right of Withdrawal section below)

• Rest of World: 15 days from delivery

To be eligible, items must be unused, in their original condition, with original packaging and proof of purchase. See our exceptions below.

How to Start a Return or Exchange Start your return — all returns and exchanges must be approved before sending anything back. Once approved, we'll provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Exchanges The fastest way to exchange an item is to return the original and place a new order once your return is approved. Reach out and we'll help make the process smooth.

Damaged or Incorrect Items Inspect your order upon arrival. If something is defective, damaged, or incorrect, contact us immediately at returns@sourdoughkitchen.shop so we can make it right.

Final Sale & Non-Returnable Items The following are not eligible for returns or exchanges:

• Items marked Final Sale at time of purchase
• Perishable or consumable goods (flour, food ingredients, etc.)
• Hygienic or food-contact items (baking cloths, beeswax bags, silicone molds, kitchen tools)
• Sale items and gift cards
• Custom or personalized orders

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If 15+ business days have passed since approval, contact us at returns@sourdoughkitchen.shop.

European Union Customers — Right of Withdrawal

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery of the last item, for any reason and without justification. This window is extended if it falls over a weekend or public holiday.

How to exercise your right: You can initiate a return or cancellation directly from your order confirmation page or customer account — no need to contact us first. You may also cancel your order at any time before it has been fulfilled.

Refunds: Once we receive and inspect your returned items, we will process your refund to your original payment method within 14 days. You will be notified by email when your refund is issued.

Return shipping: Return shipping costs are the responsibility of the customer. We do not charge a restocking fee for returns made under the EU right of withdrawal. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Exceptions: The right of withdrawal does not apply to perishable goods, consumable items (such as flour or food ingredients), hygienic or food-contact items once opened, or custom/personalized orders.

 

Questions? Contact us anytime at returns@sourdoughkitchen.shop — we're happy to help!

 

 

Non-Returnable Items (Exceptions)

 

The following items are not eligible for returns or exchanges under any circumstances:

• Items marked as Final Sale at the time of purchase

• Perishable or consumable goods (flour, food ingredients, spices, baking extracts, etc.)

• Hygienic or food-contact items that have been opened or used (baking cloths, beesax bags, silicone molds, kitchen tools)

• Sale items and gift cards

• Custom or personalized orders

• Items that show signs of use beyond normal inspection

only applies to B2B orders:

Supplier Requirements

Our suppliers require that returns be initiated within 15 days of purchase for wholesale and bulk orders. Please contact us at returns@sourdoughkitchen.shop for supplier-related returns to ensure compliance with these timelines.